Call us on 01422 868 699

Terms & Conditions

About Us

This web site is owned and operated by Resin Floor Coatings who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the contact page or use the details below.

Our Contact details:

Resin Floor Coatings
Marshall Hall Mills Elland Lane Elland West Yorkshire HX59DU United Kingdom
Phone: 01422 868 699
Fax: 01422 370963
VAT Number: 178 4166 77
Company number: 07196525

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on the ‘Checkout’ icon or basket link and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, MasterCard and PayPal. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may communicate your card information via phone.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and handling for standard 3-4 working days delivery prices are based on weight and location.

Under 10kg – £12.00 – Courier
10 – 20kg – £19.00 – Courier
20 – 30kg – £26.00 – Courier
30 – 250kg – £39.00 – Palletised
250 – 500kg – £46.00 – Palletised
500 – 1200kg – £53.00 – Palletised

Delivery schedule because of the nature of our products, we use specially selected carriers to ensure safe and prompt delivery to you.

All purchases are made to order and will normally reach you within 5 business days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added.

Credit Card Security

All credit card information is collected over an HTTPS secure link using 128K encryption, which offers the highest level of security available. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Resin Floor Coatings UK places great importance on the security of your personal information. While we cannot guarantee the security of your data, we will take all reasonable steps to prevent this. Resin Floor Coatings UK will not be responsible for any breach of security unless this is due to our negligence.

Reaching Us

If you need to reach us, please email us using the details on the contact page, alternatively, you can call on 01422 868 699 (International +44 01422 868 699) or fax us on 01422 370963 or write to us at Marshall Hall Mills Elland Lane Elland West Yorkshire HX59DU United Kingdom.

Privacy Policy

Resin Floor Coatings do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

“In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice .”

Returns Policy

Due to the nature of our products, in that they are made to order, it is our general policy not to accept the return of goods. Refunds will only be offered on made to order items if they are faulty as detailed on the website. In exceptional circumstances, standard stocked products may be returned to us within 14 days of the date of delivery provided that the customer has written agreement from Resin Floor Coatings Ltd to such a return. No claims will be entertained for returns outside this period. Goods are to be returned at the customer’s expense to the original source of supply as specified by Resin Floor Coatings Ltd and a re-stocking charge of 20% will be made for goods that are of merchantable quality as determined by Resin Floor Coatings UK. Not all goods may be accepted back into stock for credit.

None of these terms affects your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.